John Isner and Felix help out in Cincinnati | ATP Tour

John Isner was a point away from winning the first set of his second-round match at the Western & Southern Open on Wednesday against the eighth seed Hubert Hurkacz when he heard murmurs in the crowd. The American, of course, turned around.

At 6/3 in the tiebreak, Isner didn’t expect a ball boy to faint on the other side of the court. The 37-year-old immediately rushed to help as best he could. Hurkacz and a woman posing as a doctor also lent a hand.

“I don’t think I did anything special,” Isner told ATPTour.com. “I saw Hubi run to the side of the square and it’s scary because he had that ‘he saw a ghost’ look on his face and he collapsed and luckily someone was there. But I think people need to realize how hard it is what these ball boys and ball girls are doing. It’s a tough job out there in the heat. We really appreciate your effort out there.

“From what I hear the child will be fine and hopefully he gets some fluids and is now resting in the air conditioning. Someone told me they remembered watching me since they were four years old or so, so that’s very cool to hear. But it was definitely a very scary situation and [I am] I’m just glad he seems to be fine.”

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Isner battled past Hurkacz 7-6(5), 6-7(5), 6-2 in two hours and 32 minutes to reach the third round in Cincinnati. The incident happened at a pivotal point in the game, but the 16-time ATP Tour champion didn’t care.

“It doesn’t really matter what point it’s at,” Isner said. “Tennis is microscopic compared to such a scary situation so I’m just glad to see he’s doing well.”

That wasn’t the only heat incident on Wednesday at the Lindner Family Tennis Center. When Felix Auger-Aliassime LEDs Alex from Minaur 2-0, 40/40, game stopped when a fan fell ill.

The players then retired to their chairs. Realizing what had happened, Auger-Aliassime quickly passed an ice towel through the crowd to the fan, then found a bag of ice as well.

<a href=Felix Auger-Aliassime” />

Felix Auger-Aliassime is a fan favorite in Cincinnati.

“She didn’t look good at all. It was worrying. She didn’t look good and I think that’s the first thing: the health of the spectators, the players, everyone involved. When it comes to that point, you kind of forget about the match,” Auger-Aliassime said. “Just hope it wasn’t too bad, I was a little scared for her. But luckily everything went well.

“I think it’s a normal thing as a player. We’re here, and if we can help by simply giving ice for an ice sheet, that’s the least we can do. But people came to help pretty quickly, and it’s nice to see people working together like that.”

As focused as professional tennis players are, they are aware of their surroundings and don’t think twice about doing the right thing in such circumstances.

“In the end, I’m human first. After that I’ll be a tennis player,” said Auger-Aliassime. “I come here, there are people who come and see us play and it’s a pleasure to play in front of them. It’s great to get good words from people, sometimes sharing a few words when I have time. It’s good energy. I love having that support and giving everything I can to the people who come and watch.”

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