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Page 1 Reviews 0 - 5
IreneLakewood, WA
Staff
Reviewed Oct. 9, 2024
I will and always recommend Fife Store to go to. The staffs are very Helpful, especially Jason who I can say even though he is the Manager, he open his heart to come out to the parking lot and check who need his helps. Keep up your Good heart, sir. God bless you. 5 star is not enough for appreciating you 100.
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Karen DrakeAnderson, IN
Verified purchase
Customer ServiceInstallation & SetupStaff
Reviewed Sept. 28, 2024
Thank you Aiden for your excellent customer service in helping me choose the right battery for my Kia Soul. You also installed the battery and I was grateful for your expertise. You also installed new windshield wiper blades and recommended the ones I should purchase that would do the job. Your guidance for purchasing the perfect product to wash my black Corvette was also appreciated. You answered all my questions and was very professional doing so. It is obvious you enjoy what you do and you are wise beyond your years. I will hope your talents are appreciated and you will go far within the company or whatever you choose to do in the future. Thank you again, Karen. (A good Karen.) Lol.
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AliciaEl Centro, CA
Customer ServiceStaff
Reviewed Sept. 24, 2024
I wanted to say that Chris and Jacob at the Danville, Ct. Store have great customer service skills and assisted me with an issue with my car. There was an issue with a part that I had purchased and both of these gentlemen went way over and beyond to rectify the problem. They are without a doubt an asset to your company. Please ensure that this review gets to them as it is common to let your associates know when they have done something wrong but very seldom do they get to hear when they have given impeccable service. Greatly appreciated! Thank you.
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bradBrookfield, WI
Staff
Reviewed Aug. 21, 2024
Last week my daughter was home from out-of-state. Her car was sending a start/stop issue message, and when the Jeep dealer said they couldn't fit her in, I stopped into the O'Reilly on 124th st in Brookfield, WI. I explained my situation to **, and he bent over backwards to help me. He assessed, made recommendations, and then installed new batteries per my request. He could not have been more customer centric...and the team in the store were also happy and helpful! I really appreciate great service, and I got that from Dan and the O'Reilly team! Thank you!
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MelBrookings, OR
Staff
Reviewed Nov. 12, 2023
We have 5 auto parts stores in our little town of Brookings Oregon, all of the well known stores/brands. I will always go out of my way to visit our O’Reilly Auto Store. The service is always friendly and helpful, as well as knowledgeable. And they have a pretty good selection of items in stock.
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tCharlotte, NC
Staff
Reviewed Sept. 30, 2024
My 77-year-old mother went into the Orangeburg OReillys to purchase a lawn mower battery. She asked the cashier to get the battery from the floorboard of her car for her. She told her that it was too heavy for her to pick up. The cashier refused. My mother went to pick it up. She cut her hand on the edge of the battery case and was profusely bleeding. She also hurt her back. My mother was so upset. I had to go and get her as well as retrieve the battery. I refuse to do business with this company. There were 10 employees in the building when I went in the store. (A few were dismantling a counter.) There is no excuse for laziness and lack of consideration for the elderly. This is disrespectful and doesn’t reflect well on the company.
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DanSahuarita, AZ
Customer ServiceCoveragePunctuality & Speed
Reviewed Sept. 20, 2024
I got my Hyundai Azera back on Monday afternoon. Did a Quick Look at the repairs, look good. Paint on the other hand on the bumper does not match the rest of the car. Seems darker and not as glistening as the rest of the car. Had a chance to take a good look at what was done the next day and was not pleased at all! First issue was the door pillars, they were covered in something and were scuffed up. I buffed them and used some fine polish on them and it didn’t bring them back to the scratch-less shiny condition when taken to O’Rielly body shop. They were shinny black when I took it in for the repairs now they are dull and I couldn’t get whatever they used on the car off. Buying a new set of covers to cover them up. The dealership should cover this cost! The Windows had the same stuff on them as well. I managed to get them all cleaned up.
The Next issue was the white dust in the engine compartment and inside the car. It may have been from sanding or paint. I got it all cleaned up for the most part. The Next issue was the hood struts don’t hold the hood open. I almost got knocked in the head, as it came down quickly. I’m sure, they knew they were bad. They should have told me about this. I’m having them replaced. As for my deductible, they only had me pay $25 and the rest was my reimbursement for the rental that I had paid, as my insurance only paid for so many days. As for the timeliness of the repairs, I kept getting told by the shop foreman, that it should be done within a week, which turned out to be close to two months.
I had to call him for updates for the most part. It was the same excuse week after week. My insurance agent would contact them and get me updates as well and it was the same information about the progress. Overall, this was the worst experience I’ve ever had with a repair facility. I will be contacting the general manager about it. They asked me to give them a topnotch rating. On a scale of 1 to 10, this a 2 at best. I need to mention that when the car was transported to them, they couldn’t locate it, as it turned out to be in an overflow yard. This happened twice, once in Green Valley and again in Tucson. A four day delay occurred. The real issue for me now is the mis-matched paint. Not shaper camper at all!!!
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DivaClarkston, GA
Reviewed Sept. 15, 2024
Poor quality. I had to take the alternator and go back to get another.. My car had to be towed twice due to a faulty battery. This inconvenience me finance and mentally.. I would never recommend to anyone..
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AmandaMiami, FL
Staff
Reviewed Sept. 7, 2024
Farmerville, LA store. Rude, terrible service. Both staff members were cursing their customers behind their backs for asking them to put wiper blades on. After that, we chose to go somewhere else to buy wiper blades.
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RileyStillwater, MN
Verified purchase
Reviewed Aug. 31, 2024
Unfortunately, I have lost my faith in O'Reilly Auto Parts. I placed an order online about 8 days ago, and it was guaranteed to be delivered by August 30th. I received half of my order. When I called in and spoke with customer support, they said that my order had been delivered, and they would open a claim. This wouldn't be a big deal if I wasn't moving out of state soon, and had an appointment to get my brakes done before I moved. The missing items were Brembo brake rotors, and a caliper guide pin boot kit. Now, I had to put out an additional $300 that I couldn't afford to spend, due to half of my order missing. Yes, I may get refunded for the parts in 10 business days, but having to go through the hassle and scramble to find new parts and the funds for said parts has left a really bitter taste toward the company.
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